Contact Us

Effective Date: November 13, 2026
Last Updated: November 13, 2026

Contacting Muxreno

Questions sometimes arise before an order is placed and sometimes after a parcel leaves the carrier's facility. Muxreno provides the following contact information for product questions, order records, delivery issues, return requests, refunds and privacy inquiries. For assistance about an existing purchase, include your order number and a short explanation so that the correct transaction can be located.

Website: https://muxreno.com
Support Email: service@muxreno.com
Contact Phone: +86 13356829347
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Email messages can be sent at any time. Messages received outside customer service hours may be considered during the next business service period. Do not send full payment card numbers, passwords or one-time authentication codes to customer service.

Help Before and After Checkout

For product details, review the information on the individual product page and contact us if a material detail is unclear. For address corrections or an order cancellation, contact us promptly. Once processing and shipment have advanced, changes or interception may not be possible. For delivery questions, include any tracking reference already provided.

If your delivery is incorrect, damaged or missing, explain what happened and attach relevant photographs if available. You can begin a return request by emailing us within the period stated in the Return & Refund Policy. We will explain any authorization, eligibility decision and applicable return shipping arrangement.

Returning an Item

Please do not send a parcel to a business registration address without receiving return instructions. The registered address identifies the operating business and should not be assumed to be a customer-facing office or a return warehouse. For an approved physical return, support will communicate the authorized destination and any shipping requirements.

Business Information

Operating Company: Guangzhou Qinchou Trading Co., Ltd.
Unified Social Credit Code (USCC): 91440118MAKAPN0J73
Company Address: Room K356, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou
Support Email: service@muxreno.com
Contact Phone: +86 13356829347
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)