Terms of Service

Effective Date: November 13, 2026
Last Updated: November 13, 2026

1. Service Provider

The Muxreno website (https://muxreno.com/) is operated by Guangzhou Qinchou Trading Co., Ltd. (referred to as "we", "us" or "our" throughout this document). These Terms of Service set forth the terms and conditions governing your access to this website and your placement of product orders. Supplementary policies including our Shipping Policy, Return & Refund Policy, and Privacy Policy are incorporated by reference and form an integral part of this agreement. In the event of any inconsistency between these Terms and applicable mandatory consumer protection laws, the provisions of such laws shall prevail.

2. Eligibility

By placing an order on this website, you confirm that you are at least 18 years of age and possess full legal capacity to enter into a binding purchase contract. You agree not to use this website for any unlawful purpose, to impersonate any person or entity, to conduct unauthorized transactions, or to disrupt or compromise the security of the website and its systems.

3. User Accounts and Information Accuracy

If you create a customer account on our website, you are responsible for maintaining the confidentiality of your login credentials and for notifying us immediately of any suspected unauthorized access to your account.
You warrant that all billing, shipping and contact information you provide is accurate, complete and up to date, including a valid email address and full postal address. We reserve the right to conduct reasonable identity verification to prevent fraudulent transactions. Under no circumstances will our support team request your full payment card credentials or account password via regular email communication.

4. Product Listings and Availability

All product descriptions, images, pricing, dimensions, specifications and variant options are provided for reference to assist your purchase decision. Actual product colors may vary slightly due to individual monitor display settings. We recommend that you carefully review product-specific information, including safety warnings and compatibility requirements, prior to completing your purchase.
Product availability is subject to change without prior notice. In the event of a material error in product listing information or stock availability that affects your order, we will promptly notify you and offer a lawful resolution, including order correction, cancellation or full refund as applicable.

5. Order Placement and Acceptance

Submitting your checkout information constitutes an offer to purchase the selected products. An automated order confirmation email acknowledging receipt of your order does not constitute acceptance of your offer. We reserve the right to reject or cancel any order at our sole discretion, including but not limited to circumstances where payment cannot be verified, the product is out of stock, the transaction is unlawful, or there are reasonable grounds to suspect fraudulent activity. Any payment collected for a rejected or cancelled order will be refunded in accordance with applicable laws.

6. Pricing, Payment and Taxes

All prices, accepted payment methods, order subtotals, applicable taxes and shipping fees will be clearly displayed at checkout. Please review the total amount payable carefully before confirming your order. Available payment methods may vary by region and payment service provider.
For international shipments, additional import duties, customs taxes or clearance fees may apply depending on the shipping terms and the laws of the destination country. Such charges are the responsibility of the recipient unless otherwise explicitly stated, and we do not guarantee that any import will be exempt from such charges.

7. Shipping and Free Shipping Offers

Order processing and fulfillment typically takes 1–3 business days following successful payment confirmation, and estimated transit time after dispatch is 7–15 business days, as further detailed in our Shipping Policy. Processing time and transit time are calculated separately, and carrier-provided delivery estimates are not guaranteed arrival dates.
We only ship to countries and regions where a shipping method is available at checkout. Shipping fees and any applicable free shipping thresholds are those displayed in your shopping cart or checkout page; no unadvertised free shipping terms are implied or promised.

8. Order Cancellations, Returns and Refunds

To request an order cancellation, please contact us at service@muxreno.com as soon as possible, preferably before your order has been dispatched. Cancellation requests cannot be guaranteed once the order has been handed over to the shipping carrier.
For eligible items, voluntary return requests may be submitted within 30 calendar days of delivery, subject to the item condition requirements and applicable product exclusions set forth in our Return & Refund Policy. That policy also specifies return shipping cost allocation and the authorized return address procedure. We do not charge any restocking fees for eligible returns.
Once a refund is approved, we will initiate the refund process within 10 business days, or sooner if required by applicable law. Please note that your payment service provider may take additional time to process and post the refund to your account. Statutory remedies for defective, misdescribed or non-conforming goods remain unaffected by this policy.

9. Acceptable Use and Intellectual Property

You agree not to upload or transmit malicious code, circumvent website security measures, collect personal data of other visitors, scrape or reproduce protected website content without written authorization, or submit false or fraudulent orders.
All content on this website, including but not limited to text, product images, graphics, logos and trademarks, is protected by intellectual property rights owned by us or our licensors. Access to the website or purchase of any product does not grant you any ownership or license to such intellectual property rights.

10. Third-Party Services and External Links

Our website may utilize third-party service providers for technical hosting, payment processing, order fulfillment and customer communication. Services provided by independent third parties are subject to their respective terms of service and privacy policies.
Links to external third-party websites are provided for convenience only, and we do not endorse or guarantee the accuracy, availability or privacy practices of such websites. Our handling of personal information shared with third-party service providers is described in our Privacy Policy.

11. Liability Limitation and Statutory Rights

We strive to provide an accurate, secure and reliable shopping experience; however, temporary service interruptions and delivery disruptions may occur under circumstances beyond our reasonable control. Any limitation of liability in these Terms shall apply only to the maximum extent permitted by applicable law.
Nothing in these Terms shall exclude or restrict any liability that cannot be lawfully excluded, nor shall it deprive you of any mandatory statutory rights relating to defective goods, misdescribed products, non-delivery, or late delivery.

12. Governing Law and Jurisdiction

Subject to any mandatory consumer protection laws applicable to your transaction, these Terms of Service shall be governed by the laws of the People's Republic of China.
To the extent that a choice of court provision is legally enforceable, any dispute arising from or in connection with these Terms shall be submitted to the competent courts located in Guangzhou, Guangdong Province, China. This provision does not deprive consumers of any non-waivable statutory rights or access to courts or regulatory authorities in their jurisdiction of residence.

13. Policy Updates and Contact Information

We may revise these Terms of Service from time to time. Updates will be reflected by the "Last Updated" date at the top of this page and shall apply prospectively to activities occurring after the effective date of the update. No update shall retroactively impair rights arising from orders accepted prior to the update.
If you have any questions regarding these Terms, please contact us at service@muxreno.com.

Operator Details

• Operating Company: Guangzhou Qinchou Trading Co., Ltd.
• Unified Social Credit Code (USCC): 91440118MAKAPN0J73
• Company Address: Room K356, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou, Guangdong Province
• Support Email: service@muxreno.com
• Contact Phone: +86 13356829347
• Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)