Shipping Policy
Effective Date: November 13, 2026
Last Updated: November 13, 2026
1. Shipping Destinations and Country List
We provide international shipping services to major countries and regions worldwide. The regular eligible delivery countries and regions are listed below:
- North America: United States, Canada
- Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Poland, Portugal, Austria, Denmark, Finland, Ireland, Luxembourg, Slovenia, Slovakia, Hungary, Czech Republic
- Oceania: Australia, New Zealand
- Asia: Japan, South Korea, Singapore, Malaysia, Thailand, Philippines, Indonesia, Israel, United Arab Emirates, Saudi Arabia
The final available delivery scope shall be subject to the shipping address selection page at checkout. Eligibility depends on the selected products, shipping profile, destination country/region and postal code. A country shown in the currency or language selector is not necessarily an available shipping destination. If a country cannot be selected for delivery, or no shipping method is available for the submitted address, we cannot accept orders for that destination through our website.
The delivery country list may vary by product, or be adjusted dynamically due to carrier service updates, legal restrictions or policy changes. We do not guarantee worldwide delivery coverage. Customers may contact service@muxreno.com before placing an order to confirm whether a specific destination and postal code are supported.
2. Shipping Fees
All shipping fees are clearly displayed at checkout before customers confirm and authorize payment. Shipping rates are calculated based on destination, parcel weight and dimensions, merchandise value, service level, and the shipping profile associated with the product.
Free Shipping Threshold: For all regular eligible standard shipping destinations listed in Section 1, orders with a merchandise subtotal of $59.99 or above qualify for free standard shipping. The subtotal is calculated after product discounts are applied, and excludes shipping fees, taxes and any additional service charges.
When multiple shipping services are available, the rate corresponding to the selected service shall apply. No undisclosed additional standard shipping fee will be charged after an unchanged order is confirmed and accepted.
3. Free-Shipping Qualification Rules
Regular Free-Shipping Policy
The $59.99 free-shipping threshold applies only to standard shipping services for eligible destinations stated in Section 1. Free standard shipping applies only when the free-shipping option is valid and successfully applied in the cart or checkout for the selected destination.
Promotional Free Shipping
The minimum order threshold, applicable currency, eligible products and covered regions for promotional free-shipping offers shall be stated on the offer page or at checkout. This policy does not promise a universal free-shipping threshold for all regions, all products or all promotional activities.
Exclusions
Unless a specific offer states otherwise, gift cards, oversized goods, remote-area delivery surcharges and express shipping services are excluded from free-shipping eligibility if the particular offer or product terms expressly disclose such exclusion.
If an order does not meet the free-shipping requirement, the applicable shipping charge will be displayed before payment. Customers shall not assume a free-shipping benefit from expired or no longer displayed promotions.
4. Order Preparation
Standard order processing normally takes 1–3 business days upon successful payment confirmation. Order processing includes necessary order verification, inventory confirmation and parcel preparation for carrier pickup. Business days exclude weekends and applicable public holidays in the origin country.
Processing time may be extended due to order verification requests, unexpected inventory shortages, or operational disruptions. We will notify customers of material delays via email when reasonably possible.
5. Transit Estimates and Total Time
After dispatch, the estimated carrier transit time is 7–15 business days. Total delivery time = order processing time + carrier transit time.
Transit estimates are reference values, not guaranteed delivery dates. Actual delivery may be delayed due to customs clearance, public holidays in destination countries, severe weather, transportation interruptions, remote address restrictions or other force majeure factors. Statutory rights regarding delivery deadlines under applicable mandatory laws remain unaffected.
6. Tracking and Multiple Parcels
When the carrier provides a tracking number, we will send the tracking information to the email address associated with the order, or display it on the order status page. Tracking updates may take 24–48 hours to appear after the dispatch notice is sent.
If items in one order are shipped in separate parcels, customers may receive multiple shipment notifications and tracking numbers. Please contact our support team if the received parcel contents do not match the shipment details.
7. Import Duties and Local Assessments
International orders may be subject to customs duties, import taxes, clearance fees or brokerage charges levied by local authorities. Whether these charges are included in the checkout total, or payable to the carrier or local authority upon delivery, is determined by the delivery terms and applicable local laws.
If such charges are not collected at checkout and are legally owed by the recipient, they may be collected separately by the carrier or customs authority. We do not falsify customs declaration information, nor do we guarantee duty-free importation for any destination.
8. Incorrect Addresses and Unsuccessful Delivery
Please carefully review the recipient name, detailed address (street, room/apartment number), city, postal code and contact phone number before submitting an order. If you need to modify delivery information, please contact service@muxreno.com as soon as possible. Address changes cannot be guaranteed after the order is dispatched.
If a parcel is returned due to failed delivery (e.g. incorrect address, recipient unavailable, refusal of acceptance), we will review the situation and inform you of available options including redelivery, order cancellation or refund. Additional redelivery charges will only be applied where legally permitted and clearly disclosed in advance.
9. Missing, Damaged or Wrong Deliveries
If tracking information stops updating for an extended period, the parcel is confirmed lost, arrives damaged, or the delivered items do not match your order, please send your order number and relevant photos (if applicable) to our support team promptly. We will investigate the issue and provide remedies in accordance with the facts and applicable laws.
The legal risk of loss for goods that shall be borne by the merchant will not be transferred to customers via shipping terms.
Shipping Support and Company Details
Operating Company: Guangzhou Qinchou Trading Co., Ltd.
Unified Social Credit Code (USCC): 91440118MAKAPN0J73
Company Address: Room K356, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou
Support Email: service@muxreno.com
Contact Phone: +86 13356829347
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)